Legal

SMS Terms & Conditions

These terms govern the Biophic Client Messaging text messaging programme only. Last updated 2026.

The programme

Biophic Client Messaging is a text messaging programme operated by Biophic LLC (“Biophic”, “we”, “us”). It exists for one purpose: to keep you informed about an enquiry you submitted to us, or an engagement we are running for you.

By opting in, you agree to receive recurring text messages from Biophic at the mobile number you provided. These are customer care messages. We do not send marketing or promotional text messages under this programme.

Messages you may receive include confirmation that we received your enquiry, follow-up questions about it, notification that we have replied by email, confirmation of a scheduled call, and reminders for a scheduled call.

How to opt in

You opt in by entering your mobile number and checking the text message consent box on our contact form at https://biophic.app/contact.

That box is unchecked by default and is entirely optional. You can submit the contact form, and receive a full reply from us by email, without checking it. Text message consent is never a condition of submitting the form, of receiving a response, or of becoming or remaining a client. Submitting the form on its own does not opt you in — only checking the box does.

Cost and frequency

Biophic does not charge you for these messages. Message frequency varies according to the progress of your enquiry or engagement, and is low — typically no more than a handful of messages per enquiry.

Message and data rates may apply. Your mobile carrier may charge you for sending or receiving text messages according to your plan. Check with your carrier if you are unsure.

Opting out

You can opt out at any time by replying STOP to any message from us. We also honour END, CANCEL, UNSUBSCRIBE, and QUIT. These keywords work regardless of capitalisation or surrounding spacing.

After you opt out we will send one final message confirming that you have been unsubscribed, and then you will receive no further messages under this programme.

Opting out carries no penalty of any kind. It does not affect your enquiry, our email reply to you, any engagement we are running for you, or your ability to become a client. You can also opt out by emailing [email protected], and you can rejoin later by opting in again on the contact form.

Getting help

Reply HELP to any message and we will send you support information for Biophic Client Messaging. You can also email [email protected] at any time, or write to us at the address at the foot of this page. We reply within one business day, Monday to Friday, 9am to 6pm Pacific time.

Supported carriers and delivery

The programme is available on major United States mobile carriers. Message delivery depends on your carrier and on factors outside our control. Carriers are not liable for delayed or undelivered messages. Carriers are not liable for the content of programme messages.

Eligibility

You must be at least 18 years old and the owner or authorised user of the mobile number you provide. This is a business-to-business programme intended for business contacts at pharmaceutical and biotechnology organisations.

If your mobile number changes or you stop using it, tell us so we do not send messages to someone who did not consent.

Your privacy

We use your mobile number and consent record only to operate this programme. Your text messaging opt-in data and consent are never shared with any third parties. Our Privacy Policy sets out the detail, including a section specific to this programme.

Changes to these terms

We may update these terms. If a change materially affects the programme we will tell participants by text message or email before it takes effect, and the date at the top of this page will change. Continuing to participate after that means you accept the updated terms.

Who operates this programme

Biophic LLC
340 Fremont St
San Francisco, California
[email protected]
https://biophic.app